1.
General Questions
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1.1. |
What is the difference between Unix accounts and Windows accounts? |
Unix provides secure and reliable environment
perfect for most of the hosting needs, but sometimes you
want to take advantage of some Windows applications such
as MS Access, ASP scripting. For that you might want to
use NT.

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1.2. |
How do I change my billing information? |
Go to Billing->Billing
Info menu, and click the Change
Billing Info button.

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1.3. |
How do I change my contact information? |
Go to Acct.
Preferences->Contact Info and edit your contact
information.

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1.4. |
Can I accept credit card on my site? Will it be secure? |
Yes, H-Sphere supports secure transaction protocol, such as SSL.

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1.5. |
What is SSL? |
The SSL security protocol provides data
encryption, server authentication, message integrity, and
optional client authentication for a TCP/IP connection. Because
SSL is built into all major browsers and web servers, simply
installing a digital certificate turns on their SSL capabilities.

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1.6. |
I lost my password, what should I do? |
Go to the
control
panel site. Click on the link "forgot password" right
under the login box, and follow the instructions. The system
will send you an e-mail message with your login info.

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1.7. |
What happens if I exceed my data transfer limit? |
Any data transfer in excess of plan threshold
will be charged at the end of the billing period.

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1.8. |
Can I purchase additional disk space? |
Additional disk space can be purchased through H-Sphere.

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1.9. |
What happens if I purchase additional resource in the
middle of the month? |
This depends on the resource type. For
billing period resource, you'll be charged a full setup fee
and a recurrent fee prorated to the time remaining to the
current billing period closure. For monthly resources, you'll
be charged a full recurrent fee.

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1.10. |
How do I open my SiteStudio? |
You need to log into your
control
panel first, then click the SiteStudio icon.
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4. Domain Name
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| 4.1. |
What is a domain name? |
Domain names are the familiar, easy to remember names for
computers on the Internet (such as internic.net). They
correspond to a series of numbers (called Internet Protocol
numbers) that serve as routing addresses on the Internet.
Domain names are used generally as a convenient way of
locating information and reaching others on the Internet.

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| 4.2.
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What does "register a domain name" mean? |
The Internet domain name system (DNS) consists of a directory,
organized hierarchically, of all the domain names and
their corresponding computers registered to particular
companies and persons using the Internet. When you register
a domain name, it will be associated with the computer
on the Internet you designate during the period the registration
is in effect.

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| 4.3. |
How can I get a domain name in .com,
.net or .org? |
H-Sphere provides an easy way to register .com, .net or .org
domains.

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| 4.4.
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What is involved in registering a
domain name in .com, .net or .org? |
To register a domain name, you will be asked to provide the
registrar you select with the various contact and technical
information that makes up the registration. H-Sphere
will guide you through the process, and will make it
extremely easy. H-Sphere will automatically contact the
registrar, who will then keep records of the contact
information and submit the technical information to a
central directory known as the "registry." This registry
provides other computers on the Internet the information
necessary to send you e-mail or to find your web site.
You will also be required to enter a registration contract
with the registrar, which sets forth the terms under
which your registration is accepted and will be maintained.

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| 4.5.
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Will my name and contact information
be publicly available? |
Yes. Information about who is responsible for domain names
is publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection,
trademark, and other laws. The registrar will make this
information available to the public on a "Whois" site.
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4.6.
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How long does
a domain name registration last? Can it be renewed? |
H-Sphere provides you with the ability to register and renew
the domain registrations in one-year increments, with
a total registration period limit of ten years.
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| 4.7. |
How much does
a domain name registration name cost? |
The prices vary depending on the plan you select.
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| 4.8.
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4.8.
How long does it take to register or transfer a domain
name? |
It will take you just a few minutes to
register a domain, but it might not be available on the Internet
for up to 48 hours. This is due to the fact that Internet
DNS databases are updated only once a day, causing the delay.
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| 4.9. |
Someone
else has registered my company's name as a .com domain
name. What is the process for resolving my complaint? |
All ICANN-accredited registrars follow
a uniform dispute resolution policy. Under that policy, disputes
over entitlement to a domain-name registration are ordinarily
resolved by court litigation between the parties claiming
rights to the registration. Once the court rules who is entitled
to the registration, the registrar will implement that ruling.
In disputes arising from registrations allegedly made abusively
(such as "cybersquatting" and cyberpiracy"), the uniform
policy provides an expedited administrative procedure to
allow the dispute to be resolved without the cost and delays
often encountered in court litigation. In these cases, you
can invoke the administrative procedure by filing a complaint
with one of the dispute-resolution service providers listed
at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy,
see http://www.icann.org/udrp/udrp.htm.
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| 4.10. |
What are the rules for registration
of .net and .org names? |
They are the same as for .com. Traditionally,
however, names in .net have been used by organizations involved
in Internet infrastructure activities and .org is frequently
used by not-for-profit organizations.
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| 4.11. |
Are .com, .net, and .org domain names available for registration
on a global basis? |
Yes. The .com, .net, and .org domains
are available for registration by Internet users across the
globe. ICANN-accredited domain name registrars are also located
in various countries around the world. To view the InterNIC
list of domain name registrars by country, click here.
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| 4.12. |
I've seen domain names ending with two-letter combinations,
like .uk. What are the rules for registering in these domains? |
Two letter domains, such as .uk, .de and
.jp (for example), are called country code top level domains
(ccTLDs) and correspond to a country, territory, or other
geographic location. The rules and policies for registering
domain names in the ccTLDs vary significantly and some are
reserved for use by citizens of the corresponding country.
You should check with the registrar offering ccTLD registration
services regarding the specific terms and conditions for
registration. H-Sphere supports hosting of such domains.
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| 4.13. |
What
is a stopgap domain? |
A stopgap domain allows to create hosting
if you don`t have any domain name. If you register with a
stopgap domain, you will get a domain name like "loginname.u1.your-base-domain".
You can create your own web-site and access it with either
the IP (if the IP is dedicated) or the above domain name.
This kind of domain doesn`t have any registration records
in the DNS.
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6. Troubleshooting
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| 6.1. |
When I'm trying to connect to my account using FTP, the
system doesn't respond for some time and then logs out
with an error. |
Use FTP active mode (disable passive). It is in your computer's
FTP configuration.
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| 6.2. |
I
am getting errors with FrontPage. |
Try switching it off and back on.
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| 6.3. |
My webalizer doesn't work. What's the problem? |
One possible reason can be that you are approaching your
disk quota. Webalizer needs at least 2 MB unused disk
space to function properly.
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| 6.4. |
The online file browser shows the zips as compressed
files and offers to decompress them, but fails to do
it. |
WebShell can decompress only those files that are located
inside the /usr/local/bin directory. If it's not there,
just create a link.
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| 6.5. |
I get "Failed to add new resource over the hard credit" message
when I'm trying to create a new resource. |
This means you have reached your Credit Limit. For example,
you've used all your money on your balance if you pay
by check, or your credit card expired/was broken and
failed to be charged. In this case you'll still be able
to run your hosting account (with recurrent and extra
usage payment accrued), but you won't be able to create
any new resource (neither paid nor free).
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| 6.6. |
ASP is not working, however the button next to this resource
on the Domain Web Service page is set to ON. |
Check if the *.asp files are not included into SSI section.
It's a common mistake. If you set the *.asp files to
be lauched via SSI library, set ASP to OFF, delete the
*.asp extension from SSI list and then set ASP to ON
again.
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| 6.7. |
My SiteStudio doesn't work correctly. |
Check with SiteStudio User
FAQ.
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| 6.8. |
I can't install EasyApp applications right on www.example.com,
but on www.example.com/application_name/ |
Unfortunately, this feature has not been
implemented so far. As a solution, you can:
- set up a redirection
rule in your control panel
- create a meta refresh tag in your
index.html file
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